The District maintains an Emergency Response Plan to deal with situations that may impact the health of residents through problems with drinking water.
The full Emergency Response Plan rev 202411
EMERGENCY RESPONSE PLAN – September 2025
Contact Scott Point Waterworks (SPWD) for ALL emergencies
Rich Ballantyne: 250-537-6671
trustee@scottpointwaterworks.com
SPWD: trustee vacancy, Tom Mueller 604-366-1787, Tim Slaney 250-537-6002
NOTE: Residents are not trained in safety procedures. DO NOT attempt electrical or plumbing repairs, handle chlorine, or enter a storage tank or confined space.
Contaminated Drinking Water
- Report ALL instances of possible water contamination to Island Health.
- Manpreet Dhaul: 250-519-3401 x33868,
- Emergency: 1-800-204-6166
- Notify residents. See BOIL WATER ADVISORY
- DO NOT OPERATE UNLESS APPROVED
Turbidity
- If not associated with main flushing, check to see if more than one property is impacted.
- If so, treat as Contaminated Water, OR
- Advise residents to flush lines by running tap until clear. Test for contamination, may need to flush Main
Fire
- Call 911
- Shut off Valves connecting affected area
- If it can be done safely, turn off electric supply
- See FIRE PLAN
Loss of Source – Well damage
- Shutdown affected Pumps to protect them
- Reservoir has 4-5 days of supply
- Close Line Valves at affected well
- If necessary, arrange alternate source of water from Drought Plan. Take delivery into Well 4 Contact Tank
Line Damage or Earthquake
- Isolate Storage Tank by closing Line Valve 12 or Valve 1A (at Well 1) to preserve water
- Shut down Pumps at all Wells
- Selectively close Line Valves to identify Leaks
- See Contaminated Drinking Water
- Test for contamination, may need to flush Main
Flooding at Well
- Shut down well.
- Determine source, flush water to ditch
- Test for contamination from bacteria, nitrates
Significant Leak
- Compare meters to last reading to identify any property source. Close affected curb stop
- NSSWD to locate Main leaks using visual methods or specialized tools
- Selectively close Line Valves to identify section
- Do not depressurize Main if it can be avoided and test before return to service. May need to flush Main
Vandalism or Break-in at Well or Treatment Plant
- Call Police
- Contact NSSWD and Island Health for further guidance and actions
Extended Power Failure
- Monitor Reservoir level has 4-5 days of supply
- Manually add chlorine into Reservoir as needed to maintain residual
- Arrange for small portable generator and connection by electrician for well pump(s)
- Alternate between wells as necessary
Pandemic
- Work with VIHA and NSSWD to determine when to implement the PANDEMIC PLAN
- Restrict access to Pumphouses
Chemical or Fuel Spill
- Call Fire/Rescue to deploy Hazmat protocols
- Shut down impacted well and Main sections
- See Contaminated Drinking Water
- Flush and test for contamination