Emergency Contact:
Scott Point Waterworks
Rich Ballantyne Phone: (250) 537-6671 Email: operations(at)scottpointwaterworks.com
Trustees Email: trustee(at)scottpointwaterworks.com (this goes to all trustees)
Routine Correspondence and Inquiries:
Scott Point Waterworks District, 377 Scott Point Drive, Salt Spring Island, BC V8K 2R2
Billing:
Email: payment(at)scottpointwaterworks.com or call Jean Eastman at (250) 537-8800.
Trustees:
- trustee(at)scottpointwaterworks.com
- Peter Reiner (250) 537-6560
- Peter Pierobon (778) 279-4218
- Tom Mueller (604) 366-1787
New Residents to Scott Point:
Upon purchase of a property on Scott Point, new residents must complete a New Resident Letter and send to the Billing Contact (above) and include a $50 account set-up fee.
Leak Allowance:
The water toll and consumption bylaw contains billing provisions for a loss of water caused by a sudden and accidental failure of a pipe, valve or fixture, and not as a result of carelessness or negligence. Any resident or homeowner suffering a sudden loss of water should immediately inform the trustees. Find the current water toll bylaw here
After repairs are completed by a qualified plumber, the homeowner should fill in a Leak Allowance FORM and return to the trustees along with a description of the problem and the repair. With the filing of a Leak Allowance Form, and with the approval of the Trustees, a bill may be adjusted to the lower of: actual consumption at the current rate, or three times the highest bill in past 12 months.
Complaints:
To provide efficient service with a focus on continuous improvement, Scott Point Waterworks District has implemented a complaint and issue resolution process. All complaints are reviewed at the next Trustee meeting.
Complaints regarding the water system billing, maintenance, or water quality can be sent:
- by email or phone to the Trustees,
- by letter to the District at the above address,
If you would like, please click on the link to download a Complaint Form
Unresolved concerns about water quality can also be referred to:
- Vancouver Island Health Authority – Environmental Health Office at 2170 Mt. Newton X-Road, Victoria BC V8T 4E2; Phone: (250) 519-3401